Refund policy

You have a window of seven (7) days after receiving your item to request a return, applicable to dry goods only.

To qualify for a return, your item must meet the following criteria:

•  Be in the same condition as when you received it.
• The item must be unworn or unused.
• All original tags must be attached.
• It should be in its original packaging.
• A receipt or proof of purchase is required.

To start a return process, please get in touch with us via sales@aquaticconnect.com.

Upon acceptance of your return request, we will provide you with the appropriate return address.

The responsibility for shipping the return back to us lies with the buyer. Please note that items sent back without prior return request approval will not be accepted.

The following items are not eligible for returns:

• Perishable goods
• Live food, live animals, or live plants
• Custom products (e.g., custom orders or personalized items)
• Single-use care goods (e.g., bedding and substrate products)
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

There is a 20% fee on all canceled orders.

We do not offer refunds. Instead, we provide the following alternatives:

• Send a replacement for your item
• Alternatively, you can receive store credit for use in future orders
• Please note that we do not cover shipping costs for replacements or store credit.

We can hold corals for a maximum of two weeks without prior arrangements. After this period, we are not responsible for the corals. This also applies to local pick-ups, shipments without a selected shipping date, and unpaid shipping orders. If you haven't made prior arrangements to hold your items for longer than two weeks, the item will be listed for sale again, and any compensation rights will be void.

Missing Packages:

Aquatic Connect is not liable for lost or stolen packages. In cases where orders are verified as delivered by the shipping company, we will not issue replacements, refunds, or store credit. Please contact and work with the shipping vendor on a financial resolution.

If your order, shipped by us, is lost or stolen during transit, please follow the instructions of the relevant fulfillment vendor for further assistance. Here are the links to file claims with specific vendors:

USPS Missing Mail Search https://www.usps.com/help/missing-mail.htm

FedEx Missing Package Claim https://www.fedex.com/en-us/customer-support/claims.html